Return & Refund Policy

Shipping Charges

The cart value for the above will be calculated after the application of any discounts or coupons.

Returns, Replacements and Refunds

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• The item may be damaged during transit;
• There might be a manufacturing defect; or
• A wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days of receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a refund or replacement, email us at customer@parbatherbal.com with your Order Number and the reason for replacement/refund. Kindly email an image of the product clearly showing the batch number, along with the invoice, for our reference. We shall not be responsible for any items sent to us for return/replacement without our prior confirmation.

Once the return request is accepted, we will arrange to pick up the product within 4–7 days of receiving your request. We will initiate the refund or replacement process only if the product is received by us in its original packaging with seals, labels and barcodes intact.

In the case of a product refund, once your request is approved, the refund will reflect in your account within 5–7 days, and you will be sent an email confirming the same.

Please note that in case of a replacement, it is subject to availability of stock. If a replacement is not available and the customer has already paid, we will refund the full amount.

Products damaged during shipment or due to improper packaging do not qualify for refund or return in any manner. If a product is found damaged on delivery, it is important for the buyer to contact Parbat Herbal immediately and inform our customer service team about the damage. A detailed email with the shipment information must be provided.

Can I return and request a replacement/exchange?

We do not accept any returns once an order has been delivered successfully. We will only process a replacement in case a wrong or damaged product is delivered, and the exchanged/replaced product will be delivered within 5–7 business days.

How will I get my refund?

We process refunds within 5–7 days from the date the products are received and verified at our warehouse. All online refunds are processed through our payment gateway, Razorpay, which first initiates the refund; the amount is then credited to your account by your bank or card network. Depending on your payment method, the typical timelines are:

• UPI payments: 2–7 working days
• Debit/Credit Card payments: 5–10 working days

For Cash on Delivery transactions, we will initiate a bank transfer against the refund amount, based on the billing details shared by you. This process will be completed within 5–7 days from the date we receive the returned products as well as your bank details via email, with the amount reflecting in your account shortly after.

Shipping Charges on Returns/Refunds

Please note that shipping and COD charges paid at the time of placing the order are non-refundable, except in cases where the return/replacement is due to a damaged item, manufacturing defect, or wrong item delivered on our part (as described above). In such cases, the shipping charges paid will also be refunded along with the product amount.

Changes to the Cancellation, Returns and Refunds Policy

We keep our Cancellation, Returns and Refunds Policy under review to make sure it is up to date and accurate. We reserve the right to change or update this Policy at any time without prior intimation to you. Such changes shall be effective immediately upon posting on our Website.

Contact Information

In case of any queries, feel free to contact us. We will address the same on a case-by-case basis.