Return & Refund Policy

Parbat Herbal — www.parbatherbal.com

At Parbat Herbal, we want you to be completely satisfied with your purchase. Since our products are herbal wellness and consumable items, our return and refund policy is designed to maintain product safety and hygiene standards while ensuring fair treatment for our customers.

1. Eligibility for Returns
We accept returns only under the following conditions:

• The product is unopened, unused, and in its original sealed packaging.
• The return request is raised within [7 days] of delivery.
• You have proof of purchase (order ID, invoice, or order confirmation email).
• The product was purchased directly from www.parbatherbal.com.

Due to the nature of our products, opened, used, or partially consumed items cannot be returned for health, safety, and hygiene reasons, unless the product received was damaged, defective, or incorrect.

2. Non-Returnable Items
The following are not eligible for return or exchange:

• Products with broken seals or opened packaging
• Products without original packaging, labels, or invoice
• Items purchased during clearance or promotional sales marked "Final Sale"
• Products damaged due to misuse or improper storage by the customer

3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong product, please contact us within [48 hours] of delivery with:

• Your order number
• Clear photos/video of the product and packaging
• A brief description of the issue

Once verified, we will offer a replacement or a full refund, including any delivery charges paid.

4. How to Request a Return
To initiate a return, please:

1. Email us at [your support email] or contact us via [phone/WhatsApp number] with your order details.
2. Our team will review your request and confirm eligibility within [2 business days].
3. If approved, we'll share pickup or return-shipping instructions.

5. Refunds
Once the returned product is received and inspected:

• Refunds will be processed within 7–10 business days.
• Refunds are issued to the original payment method used at checkout.
• For Cash on Delivery orders, refunds will be made via bank transfer or UPI — we'll request your account details separately.
• Original delivery/shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

6. Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled, but our standard return policy will apply upon delivery.

7. Contact Us
If you have any questions about a return or refund, reach out to us at:

• Email: customer@parbatherbal.com
• Phone/WhatsApp: +919022238366 /+91 7498093277
• Facebook: https://facebook.com/parbatherbal
• Instagram: https://instagram.com@parbatherbal

A couple of notes:

• I left placeholders (like 7 days, customer@parherbal.com) for the specifics you want — fill those in with your actual policy numbers and contact details.
• I'm not a lawyer, so it's worth having this reviewed against India's Consumer Protection (E-Commerce) Rules and your FSSAI/AYUSH obligations before publishing, especially the health-and-hygiene non-return clause