Privacy Policy

Parbat Herbal — www.parbatherbal.com

At Parbat Herbal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using www.parbatherbal.com (the "Website").

1. Information We Collect

When you place an order, create an account, contact customer support, subscribe to our updates, or browse our Website, we may collect information such as your name, mobile number, email address, billing address, shipping address, payment details (processed securely through our payment partners), IP address, and device information. This information is collected solely to provide our services efficiently.

2. How We Use Your Information

The information collected is used to process orders, arrange deliveries, provide customer support, send order updates, improve our Website, prevent fraud, comply with legal obligations, and enhance your overall shopping experience.

3. Payment Information

Payment transactions are processed through trusted third-party payment gateways. Parbat Herbal does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on its servers.

4. Sharing of Information

We may share necessary customer information with trusted service providers such as courier companies, payment gateways, logistics partners, SMS providers, and technology service providers only for the purpose of processing your order and providing our services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and provide a better browsing experience. You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

6. Marketing Communications

We may send you order updates, promotional offers, or newsletters via email, SMS, or WhatsApp. You may opt out of promotional communications at any time by using the unsubscribe link provided in our emails or by contacting our customer support. Please note that transactional messages related to your orders cannot be opted out of, as they are necessary for order fulfilment.

7. Data Security

We implement reasonable administrative, technical, and security measures to protect customer information against unauthorized access, misuse, alteration, or disclosure. While we continuously work to maintain the security of our systems, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, resolving disputes, and complying with our legal obligations. Certain information may be retained for a longer period where required for accounting, taxation, fraud prevention, or other legal compliance purposes, even after account closure or deletion request.

9. Your Rights

Customers may request correction, updation, or deletion of their account information where permitted by applicable law, including the Digital Personal Data Protection Act, 2023. Requests can be made by contacting us through the details provided below. We will respond to such requests within a reasonable timeframe, subject to applicable legal and contractual restrictions.

10. Children's Privacy

This Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our Website may occasionally contain links to third-party websites. Parbat Herbal is not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review the privacy policies of any third-party website you visit.

12. Compliance with Applicable Law

Parbat Herbal processes personal data in accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws of India. As a Data Fiduciary, we are committed to processing your personal data lawfully, fairly, and transparently.

13. Grievance Officer

In accordance with applicable Indian law, any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal information may be addressed to our designated Grievance Officer at the contact details below.

Grievance Officer: Tabrez Khan

Email: customer@paratherbal.com

Phone: +917498093277

Address: Plot No 36/U5, Road No. 13, Govandi, Mumbai, Maharashtra, India - 400043

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal requirements, or Website features. The latest version will always be available on www.parbatherbal.com, and continued use of the Website after any update shall constitute acceptance of the revised policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, you may contact us through the contact details provided on www.parbatherbal.com.

16. Consent

By using www.parbatherbal.com, you consent to the collection and use of your information in accordance with this Privacy Policy.